Earlier today something happened, something that I hate to even think about, but it happened. Our main database, where we store user account information, like the users, companies and what terms are being watched got deleted – and the worst part? I did it. I didn’t do it on purpose of course, but it happened because I clicked the wrong thing, and then didn’t read the prompt that was put there to save people from doing what I did. To make matters worse, the backups that we were making stopped getting made so long ago that what we have is useless. There is going to be no recovery of data.
Even though Socialping is still in private beta – and beta programs are called beta specifically because unforeseen things can and do happen – we never treated Socialping like it was a beta program, we always tried to act as if our users were paying us. That is why it saddens me so much to have to break this news to you guys.
All is not lost though, even though the account data is (tweets are OK, even though they are pointless now without account data to associate with), we’ve learned so much about what we do, and because what has happened, we have the unique ability to start fresh. We’ve been planning on pivoting Socialping for a while now, due to the recent survey that we had all of our users complete. That survey told us lots of things, but most importantly, what exactly our users wanted out of Socialping.
Starting immediately, we are going to rebuild Socialping, keeping the parts that matter and canning the rest. We are laser focused on our notification capabilities and reporting, since combined 80% of you said that those two things were the main features that you guys use Socialping for. And don’t worry if you like to export your tweets our use our LiveConference feature, those aren’t going anywhere either.
Socialping Beta v2 will be out soon. We hope to see you join the new beta program. Just like before, it’s going to be first come, first served, so get in asap.
If you have any questions or comments, please post them below in the comments.
4 Comments
Joel,
Don’t be too terribly hard on yourself. It happens. Live. Learn. Move forward.
Your attitude appears good. That’s important. You’ve delivered so much value already, that I suspect your users will be behind you 100%. I am.
I appreciate your service very much and frankly, have been surprised you’ve been able to pull it off. Nic work man!
I’ll look forward to the new SocialPing. Thanks man.
-JoshuaGuffey
PS. Cannot request private beta at the moment due to error message “offline…”
can you add me?
Thx!
Thanks Joshua for the understanding and support. I’ve requested access on your behalf (you should have gotten an email already). I also realized that I I had a few bad links and fixed those because of your comment. I guess that’s what I get for staying up till 4 am this morning trying to find a way out of this mess.
If you’ve got any suggestions on how we could improve Socialping, just let me know, now is a better time than ever to get your voice heard.
Sweet. I got the Beta request email. Thanks Joel!
I’m typically a big source of feedback. So if you don’t hear from me also feel free to ask.
Thanks for a KA product.
-J (@JoshuaGuffey)
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